// Logistics
Automation for logistics companies
Orders arrive in every possible format, statuses change all day and documents must follow each shipment. These example workflows show what can move without retyping.
Typical operational problems
- Orders arrive by email, messenger and phone and are typed into the system.
- Shipment statuses are updated manually in several places.
- Customers call to ask where their cargo is.
- Exceptions are noticed when the customer complains.
- Documents for each shipment are prepared by hand.
- Billing waits for someone to collect the delivery data.
Systems commonly involved
Which of these can be connected, and how, is confirmed during the audit: through available APIs, webhooks, database access or custom connectors.
- Telegram
- TMS or custom system
- CRM
- Nova Poshta
- BAS / 1C
- Bank
Relevant automation examples
Example workflow: from order intake to billing
Illustrative sequenceStatic view
- TriggerAn order arrives by email, form or messenger
- AIThe route, cargo and dates are extracted from the message
- AutomatedThe data is validated and the order is created
- SystemThe shipment is created in the transport system
- AutomatedStatuses are synchronized and the customer is notified
- Requires approvalDelays and damaged cargo are handed to a dispatcher
- AutomatedDocuments are prepared for the shipment
- ResultThe invoice is prepared from the delivery data
Human control
- AutomatedOrder creation, status updates and notifications
- Requires approvalOrders with incomplete or conflicting data
- Requires approvalInvoices before they are sent
- Human decisionDelays, damage and claims
Integrations
See which systems can be connected, grouped by category.
Show us the workflow your team still handles manually.