// Order to delivery
Automate the journey from online order to delivery
An example of carrying an online order through validation, payment, fiscal receipt, stock and shipment without a manager retyping it at every step.
Automation Example. Example workflow, not a customer case study.
The situation
An online store receives orders all day. For each one a manager sees the new order, copies the details, checks the payment, creates the fiscal receipt, creates the Nova Poshta shipment, sends the tracking number and updates the order status.
Before automation
- SystemA new order appears in the store
- PersonManager copies the order details
- PersonManager checks the payment
- PersonManager creates the fiscal receipt
- PersonManager creates the Nova Poshta shipment
- PersonManager sends the tracking number and updates the status
Where the work breaks
- Every order is handled by hand, so volume is limited by people.
- Orders wait outside working hours.
- Payment, receipt and shipment can get out of step.
- Customers ask where the order is because nobody sent the tracking number.
- Stock in the store differs from stock in accounting.
What Agentoriq automates
Illustrative sequenceStatic view
- TriggerAn online order is placed
- AutomatedThe order is validated
- SystemThe order is created in the CRM and the accounting system
- SystemThe payment provider confirms the payment
- AutomatedThe fiscal receipt is issued through the PRRO provider
- SystemStock is reserved
- Requires approvalOrders with a stock shortage, a changed price or a delivery problem wait for a manager
- AutomatedThe Nova Poshta shipment is created
- AutomatedThe customer receives the tracking number
- ResultDelivery is tracked until the parcel is received
Systems connected
Each system is connected through its available API, webhooks, database access or a custom connector. The approach is confirmed during the audit.
- Shopify
- WooCommerce
- Хорошоп
- Custom storefront
- CRM
- BAS
- Payment provider
- Checkbox
- Nova Poshta
Human control
- AutomatedPaid orders with stock available
- Requires approvalRefunds and returns
- Requires approvalStock shortages and price changes
- Human decisionComplaints and non-standard delivery requests
After automation
- TriggerAn order is placed
- AutomatedPayment, receipt, stock and shipment follow automatically
- Requires approvalA manager handles the exceptions
- ResultThe customer is informed at each stage
Expected outcomes
- Orders are processed without manual retyping.
- Faster dispatch after payment.
- Store, accounting and logistics show the same status.
- Fewer “where is my order” questions.
- Managers deal with exceptions, not routine.
Show us the workflow your team still handles manually.