// E-commerce & Retail
Automation for e-commerce and retail
Orders, payments, fiscal receipts, shipments and stock live in different systems. These example workflows show what can move between them automatically.
Typical operational problems
- Managers copy each order from the storefront into the CRM and the accounting system.
- Payments are checked in the bank by hand before an order moves on.
- Fiscal receipts and shipments are created one by one.
- Stock in the store and in accounting drifts apart.
- Support looks up order, payment and delivery status in three places.
- Returns and marketplace orders follow their own manual routine.
Systems commonly involved
Which of these can be connected, and how, is confirmed during the audit: through available APIs, webhooks, database access or custom connectors.
- Shopify
- WooCommerce
- Хорошоп
- Prom
- CRM
- BAS / 1C
- Payment provider
- Checkbox
- Nova Poshta
Relevant automation examples
Example workflow: from order to delivery
Illustrative sequenceStatic view
- TriggerA customer places an order in the online store
- AutomatedThe order is validated and written to the CRM and accounting
- SystemThe payment provider confirms the payment
- AutomatedThe fiscal receipt is issued
- SystemStock is reserved
- Requires approvalOrders with a stock shortage or a changed price wait for a manager
- AutomatedThe shipment is created and the tracking number is sent to the customer
- ResultDelivery status is tracked until the parcel is received
Human control
- AutomatedStandard paid orders with stock available
- Requires approvalRefunds and returns
- Requires approvalOrders with a price or stock mismatch
- Human decisionDisputes and non-standard customer requests
Integrations
See which systems can be connected, grouped by category.
Show us the workflow your team still handles manually.